The course will focus on supervision and management skills – from self-management to recruitment, performance management, effective communication, the basics of project management and finance, building effective teams, strategic customer service and conflict resolution. It is a course dedicated to building a solid foundation for your development and equipping you with tools and techniques to supervise and manage your team effectively and thus contributing to your organisation’s goals.
Who Should Attend
- Line Managers
- Team Leaders
- Project Leaders
- Shift Leaders
- Trainee Managers
- Assistant Managers
- Individuals making the transition into management roles
- Plus any executives without formal management training
Benefits of Attending
For The Manager
- Recognise, harness, direct and develop your skills to successfully establish the groundwork for you to take on future middle and senior management roles
- Learn about yourself, how you interact with and manage others, and gain a broad perspective of the imperatives of your organisation
- Discover how to step up to the next challenge in a positive, proactive way
For The Organisation
- Shape emerging talent into excellent key managers for the future
- Build your managers' management and leadership skills and expertise to take them to the pinnacle of their careers
Continuing Professional Development (CPD)
Established in 1996, The CPD Certification Service is the independent CPD accreditation centre working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organisations globally.
CPD is the term used to describe the learning activities professionals engage in to develop and enhance their abilities and keep skills and knowledge up to date. This course is an accredited Continuing Professional Development (CPD) training which means it meets CPD standards and benchmarks. The learning value has been scrutinised to ensure integrity and quality.
Jacqueline Klauer is in international demand as a leadership expert and people development strategist. She is an outstanding, polished facilitator who is a long-standing Senior Associate with Informa. Having the experience of working in over 60 countries across the Americas, Africa, the Middle East, Asia and the South Pacific, Jacqueline has the enviable ability to provide focus to the most complicated of subjects and delivers training that is innovative, fun, and highly customised to organisations, business units and individuals.
With a background in both psychology and education, Jacqueline brings a sensitivity to the seminar environment rarely experienced by delegates, and her workshops are often described as the "best ever attended". She has an extensive background as an international corporate executive, enabling her to deeply understand, from a firsthand perspective, the challenges experienced by those individuals seeking to advance their skills and knowledge in global business.
Now Managing Director of her own consulting practice, Jacqueline has worked with clients in federal, state and local government, education, oil and gas, fast-moving consumer goods, banking, telecoms, tourism, healthcare and more. She divides her professional time between roles as a management consultant, speaker, facilitator, trainer, courseware developer and coach.
An award-winning author, Ms. Klauer has written courses that are now endorsed by ILM in the UK, the Chartered Management Institute in the UK and the Australian Institute of Management where she has been awarded a Fellowship.
Upon completion of this training course, participants will earn a digital badge.
Earners of the Leadership Effectiveness for Managers badge are able to adopt strategies to create and maintain high performance teams, embrace change and manage conï¬‚ict eï¬€ectively. They are able to utilise effective communication strategies, overcome barriers to communication and build successful relationships to increase team eï¬€ectiveness. They have also developed self-management capabilities and gained a broad perspective of the imperatives of an organisation to contribute to its goals.
Knowing Yourself, Managerial Leadership, Emotional Intelligence, Recruitment, Staff Selection, Employee Retention, Effective Communication, Performance Management, Building High- Performance Teams, Problem Solving, Decision Making, Change Management, Conflict Resolution
- Attend and participate in the 5 full days of training course duration, led by the designated training expert, with less than 2 hours of noted absence.
- Successful completion of the course assessment
Kempinski Hotel, Mall of the Emirates
Kempinski Hotel, Mall of the Emirates
Mall of the Emirates Dubai
Sheikh Zayed Road, Al Barsha
Dubai, United Arab Emirates
Telephone: +971 4 341 0000
Fax: +971 4 341 2327
8 - 12 December 2019 is SOLD OUT.
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete an assessment, will receive an Informa Certificate of Completion and a digital Certificate of Continuing Professional Development (CPD UK).
Pricing excludes 5% VAT, which will be charged where applicable